FAQ

 

 

Help / FAQ

What are the ingredients in your E-liquid?
Premium Labs prides itself in using only the highest quality ingredients. With premium flavors comes premium quality. We use vegetable glycerin and propylene glycerin, both ingestible ingredients found in food. As well, we use food grade flavoring to give each of our e-liquids the most authentic taste possible. Finally we do offer various nicotine strengths, going from 0 to 18mg to suit your specific needs.


How do you make your E-liquid?
Automated state-of-the-art production lab independently certified for ISO7, Class 10,000.

We have a professionally engineered facility that is 1500 square ISOso 7, Class 10,000 certified labs space, along with a 500 square foot certified ISO 9 mixing/storage area. All of our mixing and creating is done in this space and we take it very seriously. All of our professional mixers wear lab coats and masks to avoid any form of contamination.


What is a Lab / Clean Room exactly?
A cleanroom is a contained space where steps are taken to reduce particle contamination, as well as controlling temperature, humidity and pressure. Anyone working in the clean rooms enter and exit through gowning rooms with special clothing that traps all contaminants created by the body.


Where are you located?
Our head office is located at Vancouver, BC, Canada.   Coming summer 2017 a new UK satellite manufacturing and operations facility is being put together.  We’ll keep you posted for updates.


How many e-liquid flavors do you offer?
Currently, we offer over a hundred and forty TPD certified e-liquid flavors and we’re constantly experimenting and creating exciting new flavors.


How much nicotine is in your product?
The level of nicotine in our product varies depending on what you want. We work hard to meet your needs, whatever those may be. Currently, we offer a variety of nicotine strength depending on the product you selected :

  • 0mg
  • 3mg
  • 6mg
  • 12mg
  • 18mg

What’s the shelf life of my eliquid?
Generally, e-liquids have a shelf life of between one and one and a half years although this has not been tested extensively and it is possible that they last longer.  E-liquids that steep for a few weeks tend to improve in depth of flavor. Each individual component has an established shelf life of approximately 2 years when stored under correct conditions. Past this time, there is a chance that the flavor might begin breaking down over time and tasting a bit stale or lose its flavor altogether.   Avoid exposing it to extreme temperature and leaving it under direct light / sunlight, this will ensure your e-liquid’s maintains its flavor and performance for an optimal period.


How long will it take to ship my order?
Lead time takes between 2-8 business days once payment has been processed.


There’s an issue with my order, what do I do?
If there’s any issue with your order contact our customer support right away and we’ll be happy to help. You are our top priority and we want to make sure you’re satisfied with your shipment from Premium Labs.  


Promotional Materials
Premium Labs offers a variety of marketing support to suppliers. We have detailed flavor sheets of all of our individual lines, posters, and more. We have also been featured on the cover of Vapouround magazine and Vapouround bus, helping to create awareness and name recognition.